We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a high temperature, a new persistent cough, loss of taste & smell. We do have a thermometer behind reception for those guests wishing to check their temperature.
We have put in place signage on arrival and throughout the hotel detailing the guidelines we have in place to protect you and our teams. Any of our guests or visitors displaying Covid-19 symptoms may be asked to leave the premises. We have added Perspex screens to our Reception desk so that we can all keep our distance and Reception has been marked out to ensure social distancing of a minimum of 2 meters can be maintained at all times. We will also promote a ‘one way’ guest flow through the hotel.
If you have any questions or need assistance during your stay simply dial 0 from the phone in your room.
Hand sanitising stations will be provided at the hotel entrances and exits and we politely ask that you use these before entering the hotel. All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day. We will be increasing our house keeping team to keep you safe and deliver peace of mind.
We have streamlined our check-in process to allow for fast and reduced-contact experience and are also currently working on an online check-in app for those of you who prefer this. Please note also that we will only be accepting debit and credit cards for the foreseeable future to avoid the handling of cash. Check-in is at 3.00pm.
During these times we have been advised against handling your luggage or belongings or showing you to your room. However should you need help or have any special requirements please do let us know before you arrive so that we can make the necessary arrangements with everybody’s safety in mind.